Each year hotels lose significant amounts of money due to internal abuse or external fraud. Usually toll fraud (also know as dial through fraud) can be detected by running a call logger or by checking the carrier bill, however both of these will occur some time after the fraud started or the abuse occurred; this delay costs thousands.

The 2021 Fraud Alarm Service checks calls as they happen and notifies you immediately if suspicious activity is detected. It checks not only individual calls but can also look for call patterns both in and out of normal working hours. If suspicious activity is detected an alarm can be delivered by email, pager, SMS or to one or more central monitoring services.

Internal Abuse
Employees, contractors, cleaners and security staff can all use a hotel's telephone system and can call expensive premium rate or international numbers. It is not just about the price of the call, it is also the time spent on the call that is wasted.

Call Detection
The 2021 Fraud Alarm Service can be programmed to detect a whole variety of different calls (such as premium rate numbers) and calling patterns by time of day, day of week and rate of occurrence.

System Requirements
The DTC installed data capture unit runs automatically 24 hours a day and needs very little attention. It can be deployed alongside most popular IP and legacy telephone systems.

Fraud and abuse are a fact of life for hotels both large and small. The 2021 Fraud Alarm Service combats this menace and provides you with peace of mind; can you afford to be without it? Contact us now or download our brochure to find out how we could save you money.

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