Many people are surprised to learn that you can achieve a greater reduction in expenditure through managing telecoms usage, rather than by negotiating cheaper carrier rates. This is particularly true in a mature telecoms market where huge savings are now part of history.

As new services emerge they present both opportunities and threats to cost management. A good example of this is the opening up of 118 Directory Enquires to competition, where you would expect a reduction in costs per use, industry statistics suggest average costs of these services have risen.

We appreciate that few managers have the time and resource to pore over voluminous reports. Our approach is to proactively email key statistics to the right personnel and then provide a comprehensive online Web Portal with data search engine for backup and verification.

Typical areas highlighted are:

• staff use/abuse/fraud
• wastage where systems are being used inefficiently or inappropriately
• line utilisation, to ensure you have adequate but not excessive capacity
• usage profiling for carrier negotiations

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