Current market conditions are squeezing your margins, so it will become ever more important to manage the cost of your telephony usage in the future. This is further pressurised by the perennial problem in hotels of staff turnover and the associated abuse of communications.

Many people are surprised to learn that you can achieve a greater reduction in expenditure through managing telecoms usage, rather than by negotiating cheaper carrier rates. This is particularly true in a mature telecoms market where huge savings are now part of history.

We appreciate that few managers have the time and resource to pore over voluminous reports. Our approach is to proactively email key statistics to the right personnel and then provide a comprehensive online Web Portal with data search engine for backup and verification.

Typical areas highlighted are:

• staff use/abuse/fraud
• wastage where systems are being used inefficiently or inappropriately
• line utilisation, to ensure you have adequate but not excessive capacity
• usage profiling for carrier negotiations

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