Network Management and Monitoring with vendor agnostic Device Alarm Management Software.

Overview

Real time network management alarm monitoring is a key component in running and maintaining a high performing network.

Device alarms come with varying degrees of urgency and importance; you need to know which device alarms need to be fixed immediately and which alarms you can schedule. Effective Alarm Management Software (Eclipse AMS) does exactly this for all your CPE and legacy devices, covering everything from fire, door alarms, humidity alarms, to PBX, routers, servers etc. Better yet, with Data Tracks Eclipse Alarm Management Software, you get all the reporting and auditing information you need as well, so you can see exactly what has happened on your network. Eclipse AMS is designed to keep network healthy, by effectively monitoring, reporting, and providing a clear understand of network behaviour and issues.

For improved network management, Eclipse AMS puts you in control, giving you full visibility of the health of your devices. You can see the most common issues, the most problematic devices, the worst performing locations etc. Having visibility, control and the ability to act quickly is an effective way to make sure your network is performing at its best, all the time.

Eclipse AMS in more than a network management and monitoring tool. It gives you more control over your Service Levels, provides clear network management and fault resolution priorities, assist with network diagnostics and future planning, allows you to address important alarms before they become urgent or critical and give you the information you need as and when you need it.

As an innovative provider of Network Management Solutions, Data Track can also provide AMS Alarm Management Solution as an outsourced managed service. Ensuring you remained focused on delivering value to your organisation and providing you with effective alarm monitoring and reporting according to your requirements.

Discuss your network management needs today with one of our technical specialists.

More information about AMS

Your communications network and systems are vital business tools that need to be working and fully available all of the time. What would it cost you in terms of lost business if your system stopped working, even for a short time? What would be the effect on your company image and customer satisfaction? Clearly anything you can do to reduce the likelihood of this occurring has to be a sound business investment.

Data Track's Alarm Management Software - AMS will monitor the health of your system, day and night, all year round and will raise an alarm if a problem does occur. Armed with this information you can minimise the effect on the business. Very often you will be able to clear the problem before you, or more importantly your users and customers, have noticed it, or before it has become more serious an issue.

AMS is the most effective solution for network management and device health monitoring, managing the alarms produced from networked or connected devices. It puts you in control and allows you to govern the Service Level devices under your control. AMS actively listens for device alarms on network / connected devices, independent of device manufacturer and can handle legacy devices such as a PABX, or even physical alarms, such as fire, doors or communication room temperature alarms. AMS can also handle ASCII device alarms and convert them to SNMP, learn more about ASCII device alarms.

Our Alarm Management System is designed to take network SLA's and QoS up to the next level. Having healthy, well running devices will reduce the risk of network outages and poor performance. With our Intelligent Alarm Filtering capability your alarms can be filtered to reduce the number of false device alarms and their associated overhead.

Network Management Reporting and Auditing on Device Alarms

The final part of effective Device Alarm Management is auditing, the real visible evidence of what happened, from the device alarm notification coming in, to the automatic email or SMS going to an engineer, to fault fix and restore. You have the information you need to identify common issues and device alarm types as well as other problematic areas either on screen or through a number of comprehensive reports.

If you are providing a managed network service to your customers, having effective device alarm management is critical. You need to ensure that you maximise the customers' network performance, SLA and availability and show that you are providing real value for your annual management fee. You will have all the information you require to discuss the network architecture or device set-up with your customer to look for areas of improvement. A real value added service to your customers. All thanks to Data Track's Alarm Management System - AMS.

Integration & Fault Fix

Our Alarm Management Solution - AMS, is also integrated into our network management software application for SSO single sign-on AAAA (Authentication, Authorisation, Access and Auditing) solution - SAMS. SAMS takes AAAA single sign-on up a gear. It is an industry leading solution for administering your engineers, either 3rd party or internal, and ensuring you have Secure Remote Access to your networked devices. One of the key aspects of Data Track's Secure Access Management System - SAMS is that an engineer can only see the devices you allow them too, for the period and at the time you allow.

As you can imagine, having an effective Device Alarm Management System where your engineers receive information on key alarms with suggested actions is very powerful. Add to that the ability through Secure Access Management - SAMS to have SSO single sign-on AAAA (Authentication, Authorisation, Access and Auditing) onto the device(s) to resolve issues and you have an extremely powerful network management solution. The Data Track network management solution is without doubt the future of fault identification and fix within corporate voice and data networks.

Learn more about our SSO AAAA solution - SAMS.

Contact Data Track for more information, a demo or to talk to one of our solution specialists.