You will not need to purchase the call logging software and hardware or keep your network infrastructure up to date or recruit and train personnel.

Demand for accurate communications management information is increasing as companies develop their voice and data environments. The need to reduce overheads, increase operational efficiency and provide fast access to management information is critical. Consequently companies are seeking to outsource non-core processes and functions.

Using our expertise to provide the information you require will allow you to control and measure your telecommunications performance without the need to manage the process. There will be no need to purchase infrastructure to produce the information, have staff trained on how to use a call logger (an ongoing problem) and then worry about the accuracy of the information; its all part of the service.

You will receive regular and accurate information at lower overall cost.

We will collect the data from your systems using IP or dial up connections in a highly secure manner. Our Tracker data buffers, where used, have been security cleared by both the UK and USA Governments. We produce the reports you require to an agreed schedule i.e. daily, weekly or monthly, and in the format you require. These include Word, Excel, PDF, HTML or CSV as well as customised billing formats. Reports can be delivered to you by email or by posting onto a secure dedicated web page. We regularly review the management information with you to ensure that it is valid and the service is working to your satisfaction.

Our Web Report Generator provides instant access to reports.

Our Web Report Generator allows you to produce your own reports at any time from anywhere in the world. Using a standard browser you, or any of your managers, can produce reports without any training. Our simple step by step web application will lead you through the report production process without you needing to know how the call logger works. You can also contact our dedicated help desk who will produce the report for you.

Partner a leading supplier

We are the leading supplier of call logging managed services to both small companies and worldwide organizations; we manage in excess of 2,000 sites and 500,000 extensions. You can be confident in the knowledge that we have the expertise to meet your requirements. Our service can be provided either directly or via a number of our distribution partners.

For complete information on our service and to see some sample reports, please download our managed service literature.