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Alarm Monitoring Managed Service
Organisations involved in maintenance activities recognise the benefits of alarm managment but may not want the capital expense or operational overhead of running a system 24 hours per day.
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- Start responding to alarms without any capital expense or operational overhead
- Receive alarms via SMS, pager or email
- Alarm delivery can be by alarm type, by equipment location, time of day, day of the week or duty engineer
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Our Eclipse Alarm Management Bureau (AMB) provides the ideal solution. The bureau manages the alarm handling process and will automatically alert your on duty personnel and/or your maintenance organisation.
Alarms from your equipment or sites are received into the bureau's central management system where they are acknowledged and stored. These alarms are then rebroadcast to you using SMS, pager or email based on a timetable defined by you. Alerts can be delivered by alarm type, by equipment location, time of day, day of the week, duty engineer, etc. Should the alarm fail to be acknowledged within a defined time, then we can deliver it to the next user in the rota.
The use of the Eclipse Alarm Management Bureau allows you to provide a professional service on a 24 hour basis, enhancing your customer satisfaction and increasing efficiency. If you would like to discuss using the service, then contact us.