Cloud Based Call Management Information & Analytics
Our cloud based Call Logging Managed Service is a powerful solution for providing meaningful, actionable analysis and management information for any communications platform, including TDM, IP, FMC and hybrid. By partnering with Data Track you will receive the call management information you need, when you need it and without the expense and overhead of running the system yourself. Data Track has many years' experience in providing hosted call management services for enterprises and operators. We currently run over 1 million ports globally and have achieved a 98.5% customer retention rate since service began in 2001.
- Our call management solution can report and alarm on system capacity, call performance, IP call quality or costs and identify any fraudulent usage by users.
- Reports are sent to you according to an agreed schedule, and made available online via our Web Report Generator.
- The hosted call management solution can be seamlessly integrated into your network in a way that is suitable for you.
- Data Track can also provide professional services to help with more detailed analysis and interpretation of information.
Easy To Use Interface
Our Call Logging Managed Service can be set up to deliver just the information you need, when you need it, directly to you. However, if you don't want to wait around for information to be delivered, or perhaps you need to tweak a couple of report settings, then for that reason, our service comes with a simple to use web portal where you can produce reports on demand.
Watch this video to learn more.
Call Logging SaaS Features
Call logging is vital if you want to measure how effectively you are dealing with your customers, improve business performance and find opportunities for cost savings. Now you can have the benefits of call logging as a cloud service providing business intelligence for a monthly or annual fee.
Our hosted service for call loggging can handle multiple environments, such as TDM to IP. We have 100's of integrations including Cisco UCM, Mitel, Avaya, Nortel, Siemens, Ericsson, Alcatel/Lucent and many others.
The service has different options for collecting data. Typically this is via FTP, however we can also collect via dial-up or network. In some scenarios a Tracker remote node is required, in others it is optional. A Tracker is used to buffer and store call data and to FTP Call Detail Records (CDRs) back to our hosting centre. It can route data between serial and IP interfaces, add extra resiliency and security and perform other tasks.